Returns & Exchanges
At LONGER, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All returned hardware must be in its original packaging with all accessories and documentation included.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the electronic items you wish to return or exchange.
Prepare Your Package
Securely pack your device in its original box to prevent damage during transit, ensuring all cables, manuals, and protective films are included.
Ship to LONGER
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing