Frequently Asked Questions
Everything you need to know about your LONGER electronics and orders.
What is the standard shipping time for LONGER products?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location, and tracking information is provided via email immediately upon dispatch.
Do LONGER electronics come with a warranty?
Yes, all LONGER hardware and electronic devices include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for open-box items?
We offer a 30-day return window. If you have opened the box, the item must be returned in its original packaging with all accessories and cables included to be eligible for a full refund.
Are software updates included for my device?
Absolutely. We provide regular firmware and software updates to improve performance and security. You can download the latest versions directly from our Support portal or via the LONGER mobile app.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How can I track my package after it has been shipped?
Once your order ships, you will receive an automated email containing a tracking number and a link to our carrier's website where you can monitor your delivery in real-time.